Frequently Asked Questions
Everything you need to know about shopping sustainable style at Clothes Mentor Novi.
How do you ensure the quality and authenticity of your designer items?
Every item we receive undergoes a rigorous inspection process by our experienced buyers to ensure it meet our high-quality standards and brand authenticity requirements before it hits the floor.
What is your return policy for in-store and online purchases?
We offer a 7-day return policy for store credit or exchange on items with original tags attached and a valid receipt. Please note that all clearance items are final sale.
Do you offer shipping for online orders?
Yes, we offer flat-rate shipping across the United States. Orders are typically processed and shipped within 1-2 business days from our Novi, MI location.
How can I sell my gently used clothing to Clothes Mentor Novi?
We buy all day, every day, with no appointment necessary. Bring in your high-quality, name-brand apparel and accessories, and we will offer you cash on the spot or store credit for the items we accept.
What sizes and brands do you carry?
We carry women's sizes 0-26 and maternity. Our inventory includes popular brands like Ann Taylor, LOFT, Lululemon, Coach, and Louis Vuitton at up to 70% off retail prices.
Can I use my store credit for online purchases?
Currently, store credit issued at our Novi location is only redeemable for in-store purchases. We are working on integrating this feature for our online shop soon.